Sigma Computers - Printers

All prices are given for chargeable time. Completion time varies. If at any time problems arise, client is called with a Technician's report before any further work is continued. Minimum Charge applies if no other work is ordered. Please contact us for current rates on all services listed below.

Technical Diagnosis
Computer receives a forced air cleaning and visual inpsection of internal components Diagnostics is completed to determine the problem and next steps in repair Client is given a technician's report to educate and recommend cost effective solutions
		Red Hot Start (2 hour)
		Next Biz Day Start
		3 Biz Day Start

Onsite Service (business or home)

Backup of Data
Remove Hard drive, Scan for Viruses, Image entire hard drive to Sigma Server while computer at Sigma, expand image, compare number of files to original

Data Backup to CD
Movement of specified files to CD from client's computer or from Sigma Server. $10.00/CD fee applies if more than one disc is required.

Data Backup to DVD
Movement of specified files to DVD from client's computer or from Sigma Server. $10.00/DVD fee applies if more than one disc is required.

Data Transfer from one Hard Drive to a Second Hard Drive
Move backup from Sigma Server to one directory c:\Old Hard Drive on client's computer

Data Storage on Sigma Server
Storage of data on Sigma Server, minimum of 30 days

Data Integration
My Documents, Favorites, Desktop, Outlook Express or Microsoft Outlook Emails & Address Book
	note: includes email setup and verification
	note: If client is using MS Outlook then MS Office needs to be loaded first.
Data Integration of non-standard data
	Note: More time might be required. Client will be contacted if more time is required. Further time charged in 15 minutes blocks at $25/15minutes

Data Recovery
	If a hard drive has been deleted or corrupted and is still functioning then a data reovery can be run on the hard drive. The free analysis will give a total measurement of how many possible folders and/or files that it can recover. Client will provide a media for their data to be put after it is recovered.

Remove Adware and/or Spyware
Run Adware removal software tools, manual scrub of registry, research on deviant software to ensure removal Note: This service is 95% successful - 5% of the time we still advise reloading Windows after adware/spyware has been removed.

Remove Viruses
Run Virus removal software tools, manual scrub of registry, research on virus to ensure removal Note: This service is 95% successful - 5% of the time we still advise reloading Windows after adware/spyware has been removed.

Remove Viruses & Adware from same computer
Run Virus & Adware removal software tools, manual scrub of registry, research on virus and adware to ensure removal Note: This service is 95% successful - 5% of the time we still advise reloading Windows after adware/spyware has been removed.

Windows Installation
Install OS, Optmize Hard drive, Load AVAILABLE drivers, Test Internet, Install Service Packs, Critical Updates, Another Hard Drive Optimization, Power Down Test

Search for Drivers on the Internet
Research model and brand of component, locate proper drivers from the internet, test device, copy driver to CD

Software Installation (No Peripheral Device)
Defragmention, Load of Software, Download Software updates

Software Removal
Proper uninstall of software, remove icons and traces of software if necessary Note: Sometimes removal of old software is required for proper installation of new software.

RAM Installation
Computer in shop for 4 hurs. RAM stress test, multiple passes to check compatibility & functionality.

Internal / External Device Installation
Open computer, install PCI card, boot computer, load drivers, test

Warranty Labour Check
If work has been done on client's computer and future problems arise that the associates with work Sigma has done, Sigma will do a warranty check to determine the cause of the problem. There are no charges if the cause of the problem is: - the fault of Sigma - faulty hardware and the computer is waranteed by Sigma (Seanix) A $50 minimum charge applies if the cause of the problem is: - a hardware failure that is not under warranty - any software issue including Windows, virus, adware etc.

No Fault Found
This charge applies to any warranty check that shows a problem other than warranty.

Services for New Seanix Computer The following services are provided to clients who have purchased a brand new Seanix computer from Sigma.

Windows Activation and Updates
Activation of Windows and completion of all Windows Updates Note: This must be completed for any further services can be done.

Data Backup to New Seanix Computer
Movement of all data from old computer to new Seanix computer (includes virus scan)

Data Integration
My Documents, Favorites, Desktop, Outlook Express Emails & Address Book
	note: includes Outlook Express email setup and verification

Software Installation (No Peripheral Device)
Defragmention, Load of Software, Download Software updates


Norton Anti Virus Software Installation & Configuration
Windows Updates, Defragmention, Load of Norton Anti Virus, NAV updates, Full System Scan

Move Internal Device to New Computer
Remove Device from old computer, open new computer, install PCI card, boot computer, load drivers, test

Move Hard Drive as slave to New Computer
Remove hard drive from old computer, open new computer, install hard drive, boot computer, test to see that old hard drive is seen as D drive and that data can be seen